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FAQs

Who Are Helen Browning's Organic?

All about us.

Helen Browning's family has been farming at Eastbrook Farm in Wiltshire since 1950, with Helen at the helm since 1986 when the farm was converted to organic. Over the years Helen has become famous for her pigs, and our delicious organic pork products are available to buy right across the UK. At the heart of everything we do is our ethos: to do the best we can by people and the environment. But we don't stop with the farm, we also run the pub in our local village, The Royal Oak, which has become famous in the area as a high quality eatery with a focus on local produce, including our own produce. We also run a restaurant, The Chop House in Swindon's Old Town, which has rapidly joined the Royal Oak in gaining a reputation for excellent food and drink, coupled with a warm and friendly welcome. Booking is highly advised! Most recently we were delighted to partner with local brewery Arkells to convert the second pub in the village of Bishopstone into a 12 bedroomed boutique hotel. Check us out on Trip Advisor, our reviews and comments speak for themselves.

Recently many of our guests have been asking whether they can purchase the items and artwork we use in our hotel, pub and restaurant, and we are delighted to bring you Helen Browning's Organic online shop. We are working hard on fresh food delivery, and hope to be able to share even more of our fabulous produce with you very soon.
 


Delivery information

 

What are my delivery options?

We currently have multiple options for getting your products to you dependant on what you are ordering and where you live! 

  • National Delivery - Available for selected items. Orders are dispatched via DHL Monday to Thursday on a next day service. Your order will generally be dispatched next working day following your order unless you order between Thursday and Sunday, in this case your order will be dispatched the following Monday or Tuesday - dependant on stock availability. This service is £7.95 or free for orders over £50.
     
  • Local Delivery - Available on all items on our website. Every Tuesday and Thursday we hire a local courier to deliver in the surrounding area. Available for postcodes start SN1-9, 25-26 and OX12 only. Your order will normally be delivered in the afternoon. This service is £10.00 for orders under £18, £3 for orders from £18 to £50 and free for all orders over £50. Sometimes we simply have too many orders to fulfil and we will temporarily remove this option from the site - if the option is not there please assume that the delivery slots that week are full.
     
  • Delivery within Bishopstone - If you are fortunate to live within our beautiful village we are happy to deliver your order by hand. After placing your order we will contact you to arrange a suitable drop off time
     
  • Collect from our Shop (SN6 8PP) - Located behind our bubbling pub we have our shop, feel free to come in and collect your order! We will contact you after you place your order to arrange a collection time.

Why can't I choose National Delivery?

If you have added any items to your basket that are not available for national delivery the option will not be available as a delivery method. 
 

How long will it take my order to reach me?

Dependant on the delivery option you choose will affect when your order is with you. Please see the section above for more details
 

Do I have to pay a separate delivery charge on every item I order?

No. There is only one charge for delivery no matter how many items you order.
 

What happens if I am not at home when your courier calls?

We currently use DHL to despatch our parcels and they require a signature on delivery. On your delivery day you will receive a text / email advising you of the time of delivery and an option to elect a safe place if you are unable to receive your pacel. Please do not allow your parcel to go back to the depot!
 

Is there a surcharge to deliver to certain addresses?

We are able to deliver most items to most UK addresses for the same price as long as they weigh less than 20kg and we are unable to pack them into a box measuring 60x45x45 cm. Otherwise we may have to charge supplemental postage, particularly to outlying areas including, Northern Ireland, Highland & Islands, Isle of Man, Isle of Wight and the Channel Islands. 

 

Do you deliver outside of the UK?

Please contact us at [email protected] to get an international delivery quote.
 

Do you deliver to BFPO addresses?

Yes, but please ensure that the delivery address is clearly marked.

 

Where's My Order?

 

How can I find out where my order is?

We will send you an email to let you know when we have posted your order to you. 
 

What should I do if my order hasn’t arrived on time?

Please contact us on [email protected]

 


How To Get In Touch


We love to hear from our customers, whether good or bad!

We have a dedicated orders email address, which is best to use for anything connected to your order: [email protected] 
It it's really urgent you can call us on 01793 790460 - it will probably be Carolyn who answers the phone, but we're a friendly bunch and we'll all do our best to help.

 


My Account With Helen Browning's Organics.

 

What do I do if I have forgotten my password?

When you log in we ask you to enter your password for security. If you have forgotten your password select the "Do not have a password?" option on the sign in page, we will then ask you for your email address and email you a link so that you can change your password. Please note that we require our passwords to be at least 10 characters long and contain a mixture of lower case letters, capital letters, numbers and special characters (e.g. @, #, %, &). 
 

Why should I register for an Account?

By registering online with Helen Brownings Organics Online Shop we can keep you informed with order confirmation and despatch emails and you can login at any time to see your order history and the status of your current order.
 

How do I change my personal details?

Simply log into your account using the Customer Login link at the top of the website and click on the Edit Profile tab.
 

How do I unsubscribe from your email list?

If you no longer wish to receive details of our special offers and promotions, simply send an email to [email protected] confirming that you wish to be removed from the emailing list. Please make sure that you send the request from the email address that you want to unsubscribe.

 


Returns and Refunds

If you’re not happy with your purchase, please return it to us unused and in its original packaging within 14 days for an exchange or refund. Unless faulty we are unable to accept returns on items that have been made specially for you. This does not affect your statutory rights.

On receipt of your returned item we will credit the full value of the item to the payment card or Paypal account used to purchase the item, excluding any shipping costs. Please note that we can not usually pay for the cost of returning the item unless the item is damaged or faulty. Returned parcels remain the responsibilty of the customer until received by us and we recommend that you obtain a certificate of posting or, if the goods are of high value, use a tracked delivery service. We regret that we are unable to process replacements or refunds until the original items have been received back with us.  Please note that, although usually much quicker, credit card refunds can take up to 10 working days to be processed by your bank. 
 

Customised items

We regret that we are unable to accept returns on items that have been made or customised especially for you.


How to return an item

Making a return is easy, and you may return any item within 14 days of receipt for a full refund, replacement or exchange.

Initially please email us at [email protected] so that we can email you a returns form to enclose in your package, and so we know to expect your return. Then,
  1. Complete the returns form stating the reason for your return.

  2. Enclose the form in the parcel. Note that goods should be returned unused and in their original packaging.

  3. Take to the post office/parcelshop and retain proof of postage.

    Send the item to

    Returns
    Helen Browning's Organic Online Shop
    The Calf House
    Cues Lane
    Bishopstone
    Wiltshire 
    SN6 8PL

Please allow up to 6 working days for your refund to be processed.

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