When you log in we ask you to enter your password for security. If you have forgotten your password select the "Do not have a password?" option on the sign in page, we will then ask you for your email address and email you a link so that you can change your password. Please note that we require our passwords to be at least 10 characters long and contain a mixture of lower case letters, capital letters, numbers and special characters (e.g. @, #, %, &).
By registering online with Helen Brownings Organics Online Shop we can keep you informed with order confirmation and despatch emails and you can login at any time to see your order history and the status of your current order.
Simply log into your account using the Customer Login link at the top of the website and click on the Edit Profile tab.
If you no longer wish to receive details of our special offers and promotions, simply send an email to [email protected] confirming that you wish to be removed from the emailing list. Please make sure that you send the request from the email address that you want to unsubscribe.
Items we have in stock are usually delivered within 5 days. Some items come directly from one of our specialist suppliers and may take up to 10 days to arrive. We will have informed you of this longer delivery time when you placed the order.
We are are happy to despatch to alternative addresses.
Where possible, we despatch items as soon as they are available, so if you have ordered more than one item your parcels may arrive separately.
No. There is only one, flat rate charge for standard delivery no matter how many items you order.
We currently use Royal Mail to despatch our parcels. If you are not at home when they attempt to deliver then they will leave a card indicating where and when you can collect your item.
Please contact us at [email protected] to get an international delivery quote.
Yes, but please ensure that the delivery address is clearly marked.
Wherever possible, Helen Browning's Organics is commited to using recycled and recyclable waste. As part of our commitment to this policy we re-use packaging where possible to minimise the amount which is wasted in our business
We will send you an email to let you know when we have posted your order to you. Most orders should arrive in between 5-10 days
Please contact us on [email protected]
If you’re not happy with your purchase, please return it to us unused and in its original packaging within 14 days for an exchange or refund. Unless faulty we are unable to accept returns on items that have been made specially for you. This does not affect your statutory rights.
On receipt of your returned item we will credit the full value of the item to the payment card or Paypal account used to purchase the item, excluding any shipping costs. Please note that we can not usually pay for the cost of returning the item unless the item is damaged or faulty. Returned parcels remain the responsibilty of the customer until received by us and we recommend that you obtain a certificate of posting or, if the goods are of high value, use a tracked delivery service. We regret that we are unable to process replacements or refunds until the original items have been received back with us. Please note that, although usually much quicker, credit card refunds can take up to 10 working days to be processed by your bank.
Complete the returns form stating the reason for your return.
Enclose the form in the parcel. Note that goods should be returned unused and in their original packaging.
Take to the post office/parcelshop and retain proof of postage.
Send the item to
Helen Browning's Organic Online Shop
The Calf House
Please allow up to 6 working days for your refund to be processed.
Your name *